Finally have my parcel...well, hoping it's mine, but it's been picked up anyway !!
Be warned, UPS might great when things go well, but as soon as there's a glitch they are *expletive* hopeless. After not being able to get anyone to even bother to look - "you have to wait until Monday and lodge a claim" - the status magically changed to delivered yesterday, but it hadn't been delivered to me. It was actually delivered to the post office, on Monday at 1.30pm!! The only way I knew was it was signed for by the local post shop ! Looks like no attempt was made to deliver it to me, people were home Monday and no card was left. So apparently it was just sitting there for four days for no particular reason !!
I wonder actually if the blast I gave them on Twitter yesterday morning might have helped them get their act together!
The moral of the story -
Don't believe "to be delivered dates" on the UPS website - if they've lost the item, they just roll over the day to the next one each night! Mine was going to be delivered every day this week!!
Don't use their chat on the webpage - they just said "yeah it's lost. Lodge a claim"
Don't think ringing will help - again, all scripted responses. I gave the guy a hard time as he literally didn't know where the parcel was but kept saying it was going to be delivered that day...guess what, it wasn't!
Give D & A their due, Brad Lohr had chased it up with them from his end as well, as UPS had a record of him ringing them!
Anyway, back to normal programming, sorry for hijacking the thread.