Yeah pretty much keep bugging panini csm until you leave them no choice but to take some action. I only just got some replacements in the mail today after almost a year. Funny thing is I still have a Nikola Vucevic premium patch auto from last years immac waiting to be actioned yet you can actually find that exact card for sale on ebay.... just be prepared for either a long wait or getting replacement cards sent to you that would barely qualify as a consolation prize. This is just going from my experience anyway, but if you look at some of the reviews on their facebook page you will see a fairly consistent pattern. I wish you the best of luck anyhow mate