MyMallBox....the end of the line

thePACisback

I Hoard Horford
Messages
2,147
Location
Melbourne
Real Name
George (Call me Gee)
COMC User
No1CavsFan
I would think that the issue originated with your value inputs on MMB when (IF) you declared your incoming packages and their actual (real) values. I made sure to declare lower when declaring the incoming packages.

I too have ditched MMB.

I had a paid of shoes sent there worth $400 AUD and the tracking said delivered. But they claimed they never got them and said that the person that signed for them (as recorded on the tracking online) doesn't actually work for them. This was the last straw for me with MMB.
Not wasting my time with those incompetent c*nts anymore. Happy to pay someone like Bryan & Xochitl Wells from Ship My Cards and build their business as he has a personal passion for the hobby and collecting.
The part in my bold is the big issue with them for me at the moment.
I was their number one fan for a while, but I've had a couple of things (just two t shirts don't get me wrong, worth around $40 combined and nothing to be in sweats over, but still) that were reportedly delivered by Fedex a while ago (start of December). After 10 days or so, it still doesn't appear in MMB's dashboard so I get an email (that was quick ill give them that), that says its an issue with the carrier so call Fanatics (the company that sold the shirts) and see what can be done. I called Fanatics up, and luckily they were kind about it and sent me a replacement package that supposedly arrived on Monday US time... still nothing :/ I mean I get its the holiday season, but still just odd.
I got a few things in MMB; a flask, a couple of cards and a hat, but that'll all be shipped out once I figure out what happened with these shirts.
Don't think I'll be using MMB again after this shipment.
 

shawnkemp40

James Ennis cards ALWAYS wanted
Messages
2,620
Location
WA
Real Name
Dylan
The part in my bold is the big issue with them for me at the moment.
I was their number one fan for a while, but I've had a couple of things (just two t shirts don't get me wrong, worth around $40 combined and nothing to be in sweats over, but still) that were reportedly delivered by Fedex a while ago (start of December). After 10 days or so, it still doesn't appear in MMB's dashboard so I get an email (that was quick ill give them that), that says its an issue with the carrier so call Fanatics (the company that sold the shirts) and see what can be done. I called Fanatics up, and luckily they were kind about it and sent me a replacement package that supposedly arrived on Monday US time... still nothing :/ I mean I get its the holiday season, but still just odd.
I got a few things in MMB; a flask, a couple of cards and a hat, but that'll all be shipped out once I figure out what happened with these shirts.
Don't think I'll be using MMB again after this shipment.
Yeah man you've been a huge supporter with no issues barring the above for ages. I guess unfortunately you've now had a situation like most of us have had with them. Once all my latest shipments have been processed I'll be sending my stuff home to Oz for the last time with MMB.
Will probs go back to COMC I guess.
The main problem with their receivals seems to be that "another business" in that complex must be open on the weekend and the postal people must just drop it to them and then we hope they pass it on to MMB. In the years I have been using them I've had 2 low value items lost but was refunded and another lost with nothing refunded. Never had anything damaged either. For the most part they've been ok but it just seems a matter of time before someone really gets fkd over by their hap hazardness.
 

thePACisback

I Hoard Horford
Messages
2,147
Location
Melbourne
Real Name
George (Call me Gee)
COMC User
No1CavsFan
Yeah man you've been a huge supporter with no issues barring the above for ages. I guess unfortunately you've now had a situation like most of us have had with them. Once all my latest shipments have been processed I'll be sending my stuff home to Oz for the last time with MMB.
Will probs go back to COMC I guess.
The main problem with their receivals seems to be that "another business" in that complex must be open on the weekend and the postal people must just drop it to them and then we hope they pass it on to MMB. In the years I have been using them I've had 2 low value items lost but was refunded and another lost with nothing refunded. Never had anything damaged either. For the most part they've been ok but it just seems a matter of time before someone really gets fkd over by their hap hazardness.
Yeah I would love to say I would use COMC... but since they don't send other stuff that isn't cards, I'll probably have to end up finding a facebook group or something where I can just get everything sent home.
One thing that is worth noting with MMB - companies know about them. I ordered from the NBA store on Black Friday and had it automatically refunded. when I called up, the NBA store rep literally told me that my address was a high fraud address. Makes some sort of sense

I only ever stuck with them because while everybody else had issues with them, I didn't. I had emails that took too long, but they always came back to me; once this issue with the shirts is resolved, I can't use them again. Just too big of a risk
 

warriors_man

OzCardTrader
Messages
1,381
Location
NZ
Real Name
Kenny
Yeah man you've been a huge supporter with no issues barring the above for ages. I guess unfortunately you've now had a situation like most of us have had with them. Once all my latest shipments have been processed I'll be sending my stuff home to Oz for the last time with MMB.
Will probs go back to COMC I guess.
The main problem with their receivals seems to be that "another business" in that complex must be open on the weekend and the postal people must just drop it to them and then we hope they pass it on to MMB. In the years I have been using them I've had 2 low value items lost but was refunded and another lost with nothing refunded. Never had anything damaged either. For the most part they've been ok but it just seems a matter of time before someone really gets fkd over by their hap hazardness.
Use ShipMyCards, they are great, Bryan is a member on here also. @ShipMyCards
 

warriors_man

OzCardTrader
Messages
1,381
Location
NZ
Real Name
Kenny
Do they ship only cards though? Or can they ship out other stuff as well (boxes for example) cos thats the big thing I need
 

jkidd05

OzCardTrader
Messages
2,844
Location
Australia
Real Name
Michael
Received a shipment last Friday. Waiting on repack on one more (3 days and counting).

I agree with most of the sentiments on here. The inconsistencies and the complete decline in customer service is incredibly frustrating. 5 year customer...almost 6 years with these guys and they haven't been bothered to answer my emails in nearly 5 weeks!

Just curious, has anyone tried giving their parent company a call? The parent company is actually very active on social media (which is a step up compared to MMB lol), but like MMB, they don't respond to any customer inquiries.

At this stage, I just want to get this one shipment home. And then reassess the situation.
 
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Jordan_Cards_Fan

Chasing Exquisite & 90's Highend Michael Jordan
Messages
717
Location
Sydney
Real Name
Tony
Don't waste your time with the rest as other's have mentioned already @ShipMyCards has a great service with great communication and I've heard Bryan also has a tax free address as well, this is the new and better way of shipping your cards/non card related items from the US!
 

thePACisback

I Hoard Horford
Messages
2,147
Location
Melbourne
Real Name
George (Call me Gee)
COMC User
No1CavsFan
Received a shipment last Friday. Waiting on repack on one more (3 days and counting).

I agree with most of the sentiments on here. The inconsistencies and the complete decline in customer service is incredibly frustrating. 5 year customer...almost 6 years with these guys and they haven't been bothered to answer my emails in nearly 5 weeks!

Just curious, has anyone tried giving their parent company a call? The parent company is actually very active on social media (which is a step up compared to MMB lol), but like MMB, they don't respond to any customer inquiries.

At this stage, I just want to get this one shipment home. And then reassess the situation.
Yep literally paid just now for the last few items I'm sending home from them. I haven't had any major issues with them, thanks to the parent company refunding my items that supposedly weren't delivered to MMB twice, but I have had minor ones, and considering all these other issues people have had, it isn't worth holding on. Shipmycards it is
 
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