Yeah, New customer service manager is doing good things for them over thereThey have a new customer service manager who has been killing it with redemptions, have you tweeted him?
Rhys will surely link the twitter later I'd say if you haven't
This is the exact reason I'm re-considering my Donruss chase... I've been notified that about 5 or 6 cards are not going to be produced.Yeah I think it's crap the buying and getting a redemption part, if they haven't signed they shouldn't be on the checklist, I can't put a figure on the amount of times I've given away a set chase because 1 or 2 on the checklist never signed.. If they can't overcome this very easy step it should just be replacement sent after 3 months regardless
I'm gonna ask this with as much respect as possible - did you keep your attitude in check when asking for replacements/otherwise? I've recently had an excellent experience with a Panini redemption issue (via Twitter for those playing at home - this tool is amazingly effective - refer to Billyhoyle's link), through nothing other than courtesy based on the fact that they have something I want and I'd best respect that it won't come to me any other way.
Surely the first few of your 15-odd attempts were pleasantly proposed, right? Are you certain they hit the mark?
You're experienced enough to suggest you weren't calling them a joke from the offset, true?
Hoping good things come of it for you. I'd be happy to get in touch on your behalf if it helps out!
I'm gonna ask this with as much respect as possible - did you keep your attitude in check when asking for replacements/otherwise? I've recently had an excellent experience with a Panini redemption issue (via Twitter for those playing at home - this tool is amazingly effective - refer to Billyhoyle's link), through nothing other than courtesy based on the fact that they have something I want and I'd best respect that it won't come to me any other way.
Surely the first few of your 15-odd attempts were pleasantly proposed, right? Are you certain they hit the mark?
You're experienced enough to suggest you weren't calling them a joke from the offset, true?
Hoping good things come of it for you. I'd be happy to get in touch on your behalf if it helps out!
No DO NOT e-mail Tracy it is not his job to deal with Redemptions and never was he just stepped in to help out while it was a shamblesEmail Tracy Hackler direct , he will respond to you.
Hook me up with all the details via PM!So I have had a redemption with Panini now for a little over 2 years waiting to be redeemed. I've asked a least 15 time if I could have it replaced give that it looks like it will never be fulfilled.
Now this has got me thinking, how can they get away with this? I bought the product, pulled a redemption card and they just decide not to give it to me after 2 years or even return any email/tweet/facebook message that I have sent them. Surely there must be a law against this type of thing. I mean if you were to go to a store and buy a PS3 game, get home open it and find a little card in there saying "this game hasn't been made yet, go to our website and we will send it out when we get around to finish making it.
Aren't the players contracted to sign the cards?
Anyway in short, Panini you're a joke of a company.
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