Hi All,
I have had a reply from Neil following his investigation into what has happened. I am satisfied with the reply that I have been given, including resolutions and I have advised him that I am happy with this and that I hope that this doesn't ever occur again.
Now that I feel that this matter has been resolved to my satisfaction I will not be making any further comments on the matter.
Thank you to everybody for there support on this matter over the past few days. It is truly appreciated.
Happy collecting.
Cheers
Chris