M
Moe @ COMC
Over the last few days, you’ve probably noticed a lot of activity on your Dashboard, mostly in regards to prices being removed from your cards. This is happening due to some extensive software updates happening between COMC and Beckett.
In the past, we had developed a system for scheduling updates from Beckett, to ensure the prices we had for our sellers were up to date. However, the algorithm we used might take up to 6 months to catch every update, which meant some prices weren’t as up to date as they could have been. This past weekend, we (with the help of Beckett) changed how we manage the updates, as we move closer to live updates.
This means that all prices for all cards will soon be updated within 24 hours of their change via Beckett. But, unfortunately, when we initiated the change to the live update system, our software detected that many of the prices within our database had not been updated for weeks, or even months.
How Book Price Updates Are Handled
In order to protect against the case where a book price might radically increase while your asking prices might be lower than you had hoped, we will automatically clear those asking prices so that you get a chance to reset the price as you desire.
Our software works like this: if a book price increases and the current asking price is less than 50% of the new book price then the asking price is cleared altogether and the card is brought to the seller’s attention for re-pricing.
Temporary Bug over the Weekend
This past weekend, a lot of data got cleared out, and many people received notices that parts of their inventory needed attention, due to book values changing drastically or being removed. However, that was a software glitch and it has been cleared up, with most people having their original prices restored. Those sellers who started re-pricing their cards noticed (a day later) that their prices were cleared again, due to the book value software updating again. And, for this, we are sorry for your inconvenience.
Status of the Beckett Data Synchronization
Our databases are still working to catch up to Beckett, and we hope to be fully synced with them by the end of this week. When it’s completed, then we’ll be doing smaller updates on a daily basis and your book values will be up to date. However, until the updates have finished, some people are still going to be seeing their prices being deleted. Again, we apologize for any inconvenience this may cause.
This upgrade to the book value pricing system has been a long time coming, and we’re thankful to Beckett to assisting us in this endeavor. We do this as we strive to make our customer’s experience as positive as possible. We thank you for your patience and your input, as we work together to make COMC.com the best place for collecting cards.
Filed under: Customer Service, news
Continue reading...
In the past, we had developed a system for scheduling updates from Beckett, to ensure the prices we had for our sellers were up to date. However, the algorithm we used might take up to 6 months to catch every update, which meant some prices weren’t as up to date as they could have been. This past weekend, we (with the help of Beckett) changed how we manage the updates, as we move closer to live updates.
This means that all prices for all cards will soon be updated within 24 hours of their change via Beckett. But, unfortunately, when we initiated the change to the live update system, our software detected that many of the prices within our database had not been updated for weeks, or even months.
How Book Price Updates Are Handled
In order to protect against the case where a book price might radically increase while your asking prices might be lower than you had hoped, we will automatically clear those asking prices so that you get a chance to reset the price as you desire.
Our software works like this: if a book price increases and the current asking price is less than 50% of the new book price then the asking price is cleared altogether and the card is brought to the seller’s attention for re-pricing.
Temporary Bug over the Weekend
This past weekend, a lot of data got cleared out, and many people received notices that parts of their inventory needed attention, due to book values changing drastically or being removed. However, that was a software glitch and it has been cleared up, with most people having their original prices restored. Those sellers who started re-pricing their cards noticed (a day later) that their prices were cleared again, due to the book value software updating again. And, for this, we are sorry for your inconvenience.
Status of the Beckett Data Synchronization
Our databases are still working to catch up to Beckett, and we hope to be fully synced with them by the end of this week. When it’s completed, then we’ll be doing smaller updates on a daily basis and your book values will be up to date. However, until the updates have finished, some people are still going to be seeing their prices being deleted. Again, we apologize for any inconvenience this may cause.
This upgrade to the book value pricing system has been a long time coming, and we’re thankful to Beckett to assisting us in this endeavor. We do this as we strive to make our customer’s experience as positive as possible. We thank you for your patience and your input, as we work together to make COMC.com the best place for collecting cards.
Filed under: Customer Service, news
Continue reading...
