PM replied. If you could e-mail me those pics so I can print them tommorrow and take them with me to the post office with the reciept it'd be much appreciated
And Matt, even if everything goes pear shaped, you're getting your money back.
Yep, should be easy to work out; Ben's been a champ about it. If we can't get compensation, we've agreed to cut our losses 50/50. Either way, time will tell.