Lost Card

BeauZo

OzCardTrader
Messages
558
Location
Redcliffe qld
Real Name
Beau
Hey guys.. I sold this card on eBay about a month ago and the buyer has claimed it has not arrived, so eBay has issued them a refund which now leaves me with no $ and no card. If anyone sees it about then please let me know. Thanks

P.S I did post with tracking but it has never updated. Either I stuffed up a number or they never scanned it. Click here to see.

kyrie.jpg
 
Last edited:

Paul_Ambrey

OzCardTrader
Messages
2,080
Location
Sydney NSW
Real Name
PAul
I had the same problem with tracking.The card sat in there sorting department for over 2 weeks.I got in touch with someone at Australia post,gave them the tracking number,within 2 days she found the card and it was delivered.Try ringing them,it might take a while to get through,but maybe they can help.
 

BeauZo

OzCardTrader
Messages
558
Location
Redcliffe qld
Real Name
Beau
I had the same problem with tracking.The card sat in there sorting department for over 2 weeks.I got in touch with someone at Australia post,gave them the tracking number,within 2 days she found the card and it was delivered.Try ringing them,it might take a while to get through,but maybe they can help.
Yeah I sent them an email and requested a phone call but I might have to be more direct. Thanks for the advice
 

1980bust

OzCardTrader
Messages
122
Location
Richmond, Victoria
Real Name
G
eBay User
1980bust
Earlier this year I sent something to Luxembourg just before covid really kicked off.

The package was tracked for a few weeks until it paused in Customs in Brussels for some reason, which is a different country of course.

It sat there for almost two months - nothing. By this time the buyer opened item not received case with eBay, and we know how good that is for sellers. Buyer eventually got a refund a few months after purchase.

I was now out the cash and the items, and since Aus Post were taking well over a month to answer any claims at that point, I decided to contact Luxembourg customs to see if they'd seen it after all. They hadn't.

So I had to basically manually track this parcel (starting from buyer's local post office and working backwards) around Europe for another month or so, eventually getting an automated response from Brussels customs.

Even Aus Post gave up and literally said once it's overseas it's not their problem and closed the case, even though I obviously paid them to ensure it gets delivered to the buyer. DO NOT RELY ON AUS POST CUSTOMER SERVICE!!!

Lo and behold, within 24 hours of contacting Brussels the item's tracking updated and it took a few more days until the buyer got it. When it was delivered to the buyer, he eventually repaid for the item, which was a nice surprise. This was almost 5 months after I first sent the package.

Global shipping has definitely levelled out in the past few months, but I have absolutely no doubt that mail systems everywhere are absolutely swamped.

Hope it turns up for you mate.
 

BeauZo

OzCardTrader
Messages
558
Location
Redcliffe qld
Real Name
Beau
Earlier this year I sent something to Luxembourg just before covid really kicked off.

The package was tracked for a few weeks until it paused in Customs in Brussels for some reason, which is a different country of course.

It sat there for almost two months - nothing. By this time the buyer opened item not received case with eBay, and we know how good that is for sellers. Buyer eventually got a refund a few months after purchase.

I was now out the cash and the items, and since Aus Post were taking well over a month to answer any claims at that point, I decided to contact Luxembourg customs to see if they'd seen it after all. They hadn't.

So I had to basically manually track this parcel (starting from buyer's local post office and working backwards) around Europe for another month or so, eventually getting an automated response from Brussels customs.

Even Aus Post gave up and literally said once it's overseas it's not their problem and closed the case, even though I obviously paid them to ensure it gets delivered to the buyer. DO NOT RELY ON AUS POST CUSTOMER SERVICE!!!

Lo and behold, within 24 hours of contacting Brussels the item's tracking updated and it took a few more days until the buyer got it. When it was delivered to the buyer, he eventually repaid for the item, which was a nice surprise. This was almost 5 months after I first sent the package.

Global shipping has definitely levelled out in the past few months, but I have absolutely no doubt that mail systems everywhere are absolutely swamped.

Hope it turns up for you mate.
Damn what a story.. Im glad it turned out well for u in the end!. I got a hold of auspost today and she said they can’t open a case because they need 21 business days to pass.. but even if it doesn’t update then I cant get compensation because I didnt keep the little sticky tab thingy. I said why when I can pull it off and throw the envelope in the bin and say I sent it.. and then she said well we rely on good faith that you do send it but only if u keep the tab.. I nearly lost it haha.. but anyway she told me it might get updated this week once it’s actually in NT so fingers crossed.. the lesson I’ve learnt is don’t post in street post boxes.. not worth the hassle if it’s slow😔
 
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